Plans

Questions

What happens when I reach a limit?

That kind of request stops until the allowance resets. Daily ones at midnight UTC, monthly ones on the 1st. Nothing else is affected, and nothing you have saved is touched.

Does the free trial reset every month?

No. The trial is a fixed amount, spent once, so you can see properly what the service does before deciding. It does not refill; a trial that came back every month would just be a free plan with a longer name.

What is the archive?

Every card you save, kept and searchable. Your own record of what you have looked up, rather than a translation that disappears when the tab closes. It is part of Plus. Cards saved on any plan are kept either way, so upgrading brings the lot back.

Why are some allowances monthly?

Because the expensive things are better measured over a month. Generating a character page costs us real money; a monthly number lets you spend it all in one afternoon if that is how the work arrives, instead of rationing you daily.

Do repeated lookups count?

Only the first one. Translations, pronunciations and character pages are cached and shared, so looking up 中 after somebody else already has costs nothing and counts for nothing.

What if I cancel?

You keep the plan until the end of the period you have paid for. Nothing you have saved is deleted, and if you come back it is all still there.

What happens to something I delete?

It stops appearing in your account straight away. We keep a copy so that recognition mistakes can be diagnosed and the service improved; the privacy policy says exactly what that means, and how to have it erased outright.

Can I get a refund?

Write to hello@scanchinese.com within 14 days of a payment and we will refund it.